Mechanism of Grievance Redressal

Effective Date: January 1, 2025

In compliance with the Consumer Protection (Direct Selling) Rules, 2021, Aryaveda has established a comprehensive grievance redressal mechanism for all consumers and direct sellers.

1. Grievance Officer

We have appointed a Grievance Officer to address any complaints, concerns, or grievances from consumers and direct sellers. The details are as follows:

• Name: Grievance Officer, Aryaveda
• Email: grievance@aryaveda.com
• Address: Registered Office Address

2. How to File a Complaint

• Through the Support Ticket system on your dashboard
• Via email to our grievance officer
• Through our Contact page on the website
• In writing to our registered office

3. Complaint Resolution Timeline

• Acknowledgment: Within 48 hours of receipt
• Investigation: Completed within 15 working days
• Resolution: Within 30 working days from the date of complaint

4. Escalation

If you are not satisfied with the resolution, you may escalate your complaint to the senior management. Further escalation can be made to the appropriate consumer forum or regulatory authority as per applicable laws.

5. Records

All grievances and their resolutions are documented and maintained for a minimum period of 3 years for reference and audit purposes.